KRA recently launched a WhatsApp chatbot to simplify tax filing and compliance for 2026. This service is particularly useful if you need to generate eTIMS-compliant invoices or file returns without logging into the full iTax web portal.
How to Access KRA WhatsApp Services
Save the Number: Add +254 711 099 999 to your phone contacts (e.g., save it as “KRA Tax Services”).
Start a Chat: Open WhatsApp and send the word “Hi” or “Menu” to the contact.
Identity Verification: The bot will prompt you to enter your KRA PIN to verify your identity before showing you the personalized menu.
Available Services on WhatsApp
The bot currently offers a list of about 15 services, including:
File Tax Returns: You can initiate the process for annual returns. The system reviews your filing history and highlights outstanding obligations.
eTIMS Invoices: Generate electronic tax invoices directly in the chat. You’ll be asked for the buyer’s PIN, product details, and price. It then generates a PDF invoice for you.
eTIMS Transmission: For those who have been generating invoices via the bot all year, this option allows you to file returns that are pre-populated with your data.
Payments: Generate e-slips for various tax obligations.
Tax Compliance Certificate (TCC): Check your status or apply for a TCC.
Alternative: USSD for Non-Smartphones
If you have a poor internet connection or are using a basic phone, you can access similar services via USSD:
*Dial 222# (The Gava M-Service portal).
Select Option 5 for KRA Services.
Choose between eTIMS Invoice, File Return, or PIN Registration.
Yes .need to file KRA
Contact +254704054956 to get assistant on filling your returns